Exchanges

I am here to ensure you are completely satisfied.
If you received a piece of jewelry and it isn't exactly what you imagined, you can easily exchange it.

When and how?

  • Exchanges can be made within 14 business days from the date of receipt of the order.
  • The jewelry must be in new, unworn condition, in its original packaging, and accompanied by an invoice or order number.

If these conditions are not met, I will be unable to complete the exchange process.

Price differences and credits:

  • If the new item is more expensive, you will be asked to pay the difference.
  • If it is cheaper, you will receive a store credit for the website accordingly.
  • The credit value will be based on the price actually paid, even if the jewelry was purchased on sale.

What cannot be exchanged?

Unfortunately, the following products cannot be exchanged or returned:

  • Jewelry purchased in special sales / the Sale category
  • Jewelry with custom engraving
  • Custom-designed jewelry

How is the exchange carried out?

  • You can come to the studio in Tel Aviv and perform the exchange on the spot.
  • If you are unable to come in person, you can use our courier service.

Courier service:

A secure courier will come to your location for collection, bring the jewelry to our studio, and after the exchange, return it to you.
Service cost: 50 NIS.
This process may take longer than usual – thank you for your patience.

Please note: I cannot take responsibility for shipments made independently or through other companies.

Want to send jewelry for repair or a different size?

Please pack the jewelry well (in its original packaging or padded wrapping) and attach a note with the following details:

  • Order number
  • Full name
  • Phone number
  • Full address
  • Item name, requested size, and finish (silver / gold)

Returns

If you wish to cancel your order, this is possible in accordance with the Consumer Protection Law, provided that the jewelry has not been worn or used, and it is returned in new condition and in its original packaging.

  • Cancellation will be performed within 2 business days from the date of purchase, accompanied by a receipt or invoice (email is also acceptable).
  • Transaction cancellation is subject to a cancellation fee as required by law – 5% of the order value or 100 NIS, whichever is lower.
  • The refund will be issued after the item is received and verified as new and unused.

If the purchase was made with a Direct debit card (a card that cannot be credited), the refund will be given as store credit for the website only,
and in the amount of the value of the returned products – excluding shipping costs.

If you received an item that arrived damaged, you can choose a full refund or a replacement item, including a refund of the return shipping cost.

A damaged item is considered:

  • Jewelry that arrived torn
  • Jewelry that arrived broken